Compliance
PAIA Manual
Published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"). Last updated 1 January 2026.
1. Particulars of the private body
- Name
- TenancyCo (Pty) Ltd
- Registration number
- 2025/XXXXXX/07
- Head of the private body
- The Managing Director
- Information Officer
- privacy@tenancyco.co.za
- Physical address
- 123 Long Street, Cape Town, 8001, South Africa
- Postal address
- PO Box 0000, Cape Town, 8000
- Telephone
- +27 (0)21 000 0000
- Website
- https://tenancyco.lovable.app
2. Guide of the Information Regulator
The Information Regulator's guide on how to use PAIA is available from the Information Regulator's offices and at inforegulator.org.za.
3. Records held
- Company records (Companies Act 71 of 2008)
- Tax records (Tax Administration Act 28 of 2011)
- Employee records (BCEA, LRA, EEA)
- Personal information of users (POPIA 4 of 2013)
- Lease, rent ledger, deposit and inspection records (Rental Housing Act 50 of 1999)
- Maintenance and meter-reading logs
- Customer correspondence and notification logs
4. How to request access
Requests must be made on Form 02 (prescribed by the Regulations to PAIA) and submitted to the Information Officer at the address above. Prescribed request and access fees apply. We will respond within 30 days of receipt.
5. Grounds for refusal
We may refuse a request on the grounds set out in Chapter 4 of PAIA, including mandatory protection of the privacy of third parties, commercial information and information subject to legal privilege.
See also our POPIA notice, Cookie Policy and Terms of Service.